No matter how rapidly our world is changing, good customer service principles never go out of style. It’s always a good idea to review them from time to time. This beautiful and easy-to-read infographic will help you to understand how your customers and clients think, resulting in outstanding customer service that they’ll be excited to share with their friends and associates.
I can completely relate to number 3. If I see a message from ‘do not reply’ in my in-box I want to cry, especially if I actually need to reply! I really like this though, infographics are a great way to present information.
I know what you mean. I try to use my name. Recently, I signed up for AdRoll and their customer service email address is delight. Love that!
The idea about not rushing service is so true. I find that if I take a little longer (while keeping clients in the loop) and make sure every single aspect of the promise I have made is fulfilled the best I can, it always works out better. People like waiting for good stuff, and don’t mind if things take a little extra time.
If you offer a service, it makes sense to put time and effort in, and if your clients know you are going the extra mile, it will make for a better outcome all round.
Absolutely. Customers know that some problems can’t be resolved that easily. The important thing which you nailed is keeping people informed. Be fast to acknowledge their problem or question. Then, take time to understand their problem.
Good way on how to improve the customer services now.. many of them stick to the “fast” service but not good enough.
I think fast has it’s place. For example you need to be fast to respond to the first query, but take time to evaluate